wiki:TicketGuidelines/NewTicketSummary

Version 4 (modified by damato, 5 years ago) (diff)

detailed the ticket guidelines even more.

Short guidelines for new tickets:

  • no support questions here
  • check whether the issue has already been reported. Use the ticket search for that
  • check our online forum and the FAQ site for a possible solution to your problem
  • no vague or one-line reports please! We need a detailed report that leads to a reproducable case.
  • include a step-by-step explaination on how to reproduce that problem
  • provide an email address (will not be publicly visible) or register an account
  • mandatory ticket fields: summary, description, type, version, component, severity
  • don't touch ticket fields: assign to, priority, milestone, keywords

For more information see the full version of the ticket guidelines.